Our privacy policy

This Privacy Policy explains how Heermand Properties (“we”, “our”, or “us”) collects, uses, shares, and protects your personal information. By using our website or engaging with our services, you agree to the practices described below.

For questions or concerns about this policy or your personal data, please contact us directly using the information provided at the end of this document.

1. Definitions and Scope

“Personal Data” refers to any information that identifies you directly or indirectly, including your name, contact details, IP address, and browsing behaviour.

“User” or “you” refers to any individual using our website or engaging with our services.

This policy applies to all users of our digital platforms, including those who browse, make inquiries, or submit information through contact forms or other features.

2. Information We Collect

We may collect personal data in one of the following ways:

Voluntarily Provided Information: This includes data you actively submit, such as name, email, phone number, or property preferences.
Automatically Collected Data: We may use cookies and tracking technologies to gather data on how you interact with our website (e.g., IP address, browser type, time spent).

Note: Some information is essential for us to deliver services. If you choose not to provide it, certain features may not be available.

3. How We Use Your Data

Your personal data may be used for the following purposes:

Responding to your enquiries or requests
Processing service-related communication
Improving our services, user experience, and website functionality
Fulfilling legal and contractual obligations
Sending relevant marketing communication (where consent has been given)

We implement appropriate technical and organisational safeguards to protect your data against unauthorised access, disclosure, or loss.

4. Who Has Access to Your Data

Your data may be accessed by:

Heermand Properties’ authorised employees
External service providers (e.g., hosting, marketing, analytics) working under contractual and confidentiality obligations

For a full list of data processors, please contact us directly.

5. Lawful Basis for Processing

We rely on the following legal grounds to process your Personal Data:

Consent (when required)
Performance of a contract
Compliance with legal obligations
Protection of vital interests
Legitimate interests, such as business operations and marketing (where lawful)

6. Data Transfers and Location

Personal data may be processed or stored in countries outside of your jurisdiction. When such transfers occur, we ensure that appropriate safeguards (e.g., standard contractual clauses or similar) are in place to protect your data according to applicable regulations.

7. Data Retention

We retain your data only for as long as necessary for the purposes it was collected. When your data is no longer required, it will be securely deleted or anonymised unless otherwise required by law.

8. Cookies and Tracking Technologies

Our website uses cookies to monitor usage patterns and improve site performance. You can manage or disable cookies through your browser settings.

9. Policy Updates

We may revise this Privacy Policy from time to time to reflect operational or legal changes. Updates will be posted on this page with an updated effective date.